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MANAGED SERVICES

Introduction

A Managed Services Provider (MSP) is essentially outsourced IT management and support.

Small- to medium-sized businesses can benefit from services that typically include monitoring and maintaining IT systems, managing network infrastructure, providing help desk support, and ensuring cybersecurity. By leveraging SLT BTS managed services, organizations can focus on their core business activities while benefiting from the expertise and scalability offered by the service provider.

Expert-level IT isn’t exclusive to large businesses anymore.

We Do IT All. 

Customer Support 24/7

Complete trouble-ticket tracking and reporting solutions with accelerated response time and escalation thresholds.

On-site Technical Support

During agreed-upon days/hours, a qualified technician will be provided to service on-site issues.

Remote Monitoring 24/7

Proactive and reactive support & maintenance for all agreed-upon devices such as workstations and servers.

IT Staffing Services

Over 30 years of seeking out, attracting, and retaining the top talent in the marketplace.

Co-location Services

Rent space for your servers (half-rack or full-rack) in our Tier-3, FEMA-rated, underground data center.

Project Management

Each project is planned in-depth, expertly mapped out, and completely managed from start to finish, saving both time and money.

Strategy Consulting

STL will implement our library of technical standards to ensure your business technology is compliant across all environments.

Vendor Management

Our core services relieve business downtime spent on hold with vendors, online, or otherwise searching or waiting for support response.

Asset Management

Need-based inventory management and procurement of equipment, license purchases, installations, and up-to-date asset record-keeping.

Mobile Device Management

Device enrollment and software updates including patch management, device security, and monitoring & auto remediation.

Questions? Let’s chat.